w999 Privacy Policy

Last Updated: June 2026

1. Introduction

w999 ("we", "us", "our") operates the online casino and sports betting platform available at w999.lat (the "Platform"). We are committed to protecting the privacy and personal data of everyone who uses the Platform. This Privacy Policy describes the types of personal data we collect from players and visitors, how we use and share that data, the measures we take to protect it, and your rights in relation to it.

By registering on, accessing, or using the w999 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the Platform.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy.

2. Data Controller

For the purposes of this Privacy Policy, w999 acts as the data controller in respect of personal data collected from users of the Platform. Our contact details for data-related enquiries are provided in Section 13 of this Policy.

3. Personal Data We Collect

We collect and process the following categories of personal data:

3.1 Identity and Contact Data

• Full name as it appears on your national identity document.
• Date of birth (for age verification purposes).
• Computerised National Identity Card ("CNIC") number and a copy of the CNIC document.
• Registered mobile number (Pakistani mobile number).
• Email address, where provided.
• Residential address, where provided or required for KYC verification.

3.2 Account and Transaction Data

• Username and hashed account credentials.
• Account registration date and history of logins (date, time, approximate location).
• Deposit and withdrawal transaction history, including amounts in PKR, payment methods used (JazzCash, Easypaisa, bank transfer, card, USDT TRC20), and transaction reference numbers.
• Betting history: markets wagered, stake amounts, outcomes, and bonus usage.
• Active and historical bonus and promotional records.

3.3 Technical and Usage Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser type and version.
• Pages visited on the Platform, session duration, and navigation paths.
• Cookie and session identifiers (see Section 9).

3.4 Communications Data

• Content of any communications you send to w999 support, including chat transcripts, emails, and complaint records.
• Your responses to any surveys, feedback requests, or promotions you choose to participate in.

4. How We Collect Your Data

We collect personal data through the following means:

• Directly from you – when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a promotion.
• Automatically – when you access and use the Platform, through cookies, session tracking, and server logs.
• From payment processors – transaction confirmation and status data received from JazzCash, Easypaisa, and other payment providers when you initiate a deposit or withdrawal.
• From identity verification services – where w999 uses a third-party KYC provider to verify the authenticity of identity documents submitted during verification.

5. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

• Account management: Creating, maintaining, and administering your w999 account, including authentication and access control.
• KYC and age verification: Verifying that you meet the minimum age requirement of 18 years and confirming your identity as required by our operational obligations.
• Transaction processing: Facilitating deposits and withdrawals in PKR and maintaining accurate financial records.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent activity, money laundering, and misuse of the Platform.
• Responsible gaming: Monitoring account activity for indicators of problem gambling, applying self-exclusion or deposit limits upon request, and complying with responsible gaming obligations.
• Customer support: Responding to your queries, complaints, and support requests.
• Legal compliance: Fulfilling record-keeping and reporting obligations where applicable.
• Platform improvement: Analysing aggregated usage data to improve the Platform's performance, design, and content – this analysis uses anonymised or pseudonymised data only.
• Marketing communications: Sending promotional offers and bonus notifications to you, where you have not opted out of such communications. You may opt out at any time via your account settings or by contacting support.

6. Disclosure of Personal Data

w999 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate confidentiality obligations:

• Payment processors: JazzCash, Easypaisa, Visa, Mastercard, UnionPay, USDT processors, and banking partners (HBL, UBL, Meezan Bank, Bank Alfalah) solely for the purpose of processing your financial transactions.
• Identity verification providers: Third-party KYC service providers used to verify the authenticity of identity documents you submit.
• Technology and hosting providers: Cloud infrastructure, database, and CDN providers necessary for the operation of the Platform. These providers process data on our behalf under strict data processing agreements.
• Fraud and security services: Specialist providers used to detect and prevent fraudulent activity, where disclosure is necessary for that purpose.
• Legal and regulatory authorities: Where we are required by law, court order, or applicable regulatory obligation to disclose personal data.

All third-party service providers engaged by w999 are required to process personal data only on our instructions and in accordance with this Policy and applicable data protection obligations.

7. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, or as required to fulfil legal, operational, fraud-prevention, and dispute-resolution purposes. Account transaction records and identity verification documents are retained for a minimum period consistent with our operational and legal obligations, after which they are securely deleted or anonymised.

If you request account closure, your personal data will be retained for the minimum period required to fulfil any outstanding legal or operational obligations before deletion or anonymisation. You will be notified of the applicable retention period upon requesting closure.

8. Security of Your Data

w999 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the w999 Platform.
• Hashed and salted storage of account passwords – plaintext passwords are never stored.
• Access controls restricting internal staff access to personal data on a strict need-to-know basis.
• Regular security assessments of Platform infrastructure and third-party integrations.
• Two-factor authentication available for player accounts to reduce the risk of unauthorised access.

While we take all reasonable precautions, no internet-based system is completely invulnerable. You are responsible for maintaining the confidentiality of your account credentials and should notify w999 immediately if you suspect unauthorised access to your account.

9. Cookies and Tracking Technologies

The w999 Platform uses cookies and similar tracking technologies to provide core functionality, maintain session state, and collect aggregated usage analytics. The categories of cookies used are:

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that maintain your login state and security tokens. These cannot be disabled without disrupting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how visitors use the Platform (pages visited, session duration, device types). This data helps us improve Platform performance and content. No personally identifiable information is included in analytics data.
• Preference cookies: Used to remember your language, display, and notification preferences between sessions.

You can control or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. By continuing to use the Platform after being presented with cookie notice, you consent to the use of cookies as described in this section.

10. Your Rights

Subject to applicable law, you have the following rights in relation to the personal data w999 holds about you:

• Right of access: You may request a copy of the personal data w999 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data, subject to our legal and operational retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to object: You may object to processing of your personal data for direct marketing purposes at any time.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to w999.

To exercise any of these rights, please contact w999 support using the contact details in Section 13. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing a data rights request.

11. Children's Privacy

The w999 Platform is strictly intended for adults aged 18 years and over. We do not knowingly collect personal data from individuals under 18. If you believe a minor has registered on the Platform, please contact us immediately. Upon confirmation, we will promptly close the account and delete the associated personal data.

12. Changes to This Policy

w999 reserves the right to update or amend this Privacy Policy at any time. Material changes will be notified to registered players via the mobile number or email address associated with their account, or by prominent notice on the Platform, with reasonable advance notice. The "Last Updated" date at the top of this Policy reflects the most recent revision. Continued use of the Platform after the effective date of any change constitutes acceptance of the revised Policy.

13. Contact Us

For any questions, concerns, or data rights requests relating to this Privacy Policy, please contact w999 using the support email address displayed in the footer of this website. We aim to respond to all data-related enquiries within five (5) business days.